Cancellation and Refund Policy
Effective Date: 15 September 2026
At BigWelt Infotech Pvt Ltd. ("BigWelt," "we," "us," or "our"), we provide AI website builder, website and app development, ecommerce, CRM, AI chatbot, WhatsApp Business tools, support/helpdesk, appointment booking, white-label partner services, and related software. This policy explains cancellations and refunds.
1. Cancellations
1.1 Client-initiated. To cancel a project, subscription, white-label plan, WhatsApp/chatbot module, support seat, appointment module or other paid service, notify us in writing (email or registered support ticket) as soon as possible. Subscription renewals should be cancelled before the next billing date shown on your invoice or dashboard.
1.2 Non-performance by BigWelt. If we are unable to fulfil agreed obligations for reasons within our reasonable control, we will work with you on cancellation and any refund under section 2.
1.3 Connected services. Cancelling BigWelt does not automatically cancel Meta WhatsApp fees, Google, SMS, payment-gateway or app-store charges. Those remain your responsibility with those providers.
2. Refunds
2.1 General policy. Fees for digital products and services — including website/app builds, AI website builder access, subscriptions, AI chatbot, WhatsApp setup/modules, support tools, appointment tools, CRM, white-label setup/credits and custom development — are generally non-refundable once work, configuration, provisioning or service activation has commenced, because resources and infrastructure may already have been allocated.
2.2 Exceptions (sole discretion). We may consider a refund only in exceptional cases such as: (a) BigWelt fails to deliver the agreed service due to factors within our control; or (b) we determine the requested service is technically unfeasible as originally agreed.
2.3 No partial refunds for completed work. We do not provide partial refunds for services already rendered, modules already activated, credits already consumed, or custom work already completed. Where a refund is approved, it applies only as we assess for the unused portion or entire fee, at our discretion and as required by applicable law.
2.4 Third-party charges. Conversation fees, SMS, advertising, domains, SSL renewals, app-store fees and payment-gateway charges paid to third parties are not refundable by BigWelt.
3. Subscriptions & suspensions
Monthly or yearly plans must be paid on time. Non-payment may lead to suspension of websites, apps, dashboards, WhatsApp/chatbot, support or related services until dues (and any restoration charges) are cleared. Suspension for non-payment does not create a refund entitlement.
4. Disputes
Contact us first to resolve concerns. Unresolved disputes are subject to binding arbitration under the laws of India, unless applicable consumer law requires otherwise.
5. Changes
We may update this policy periodically. Please review this page for the latest version.
6. Contact
BigWelt Infotech Pvt Ltd.
Website: https://www.bigwelt.com
Related: Terms · Privacy
By engaging our services you acknowledge this Cancellation and Refund Policy. If you do not agree, please do not use our services.